杭州奥克伍德国际酒店公寓：探索卓越铂金管家服务

人气：2734   发表时间：2021-10-26 12:24:14

西湖壹号交付在即

随着西湖壹号盛大交付日期的临近，作为西湖壹号物业服务顾问的奥克伍德，也在积极地打磨一支服务一流、专注细节、高效沟通、文化融合的铂金级管家团队，争取为西湖壹号高端奢华的硬件设施提供相得益彰的软件配套。


One Residence, one the most high-end real-estate projects in Hangzhou, will be handed over to owners soon. Oakwood will be the supplier of property management.

奥克伍德倾情服务

杭州奥克伍德国际酒店公寓是杭城第一家五星级服务式公寓，一直作为行业标杆，受到国内外高端长住商旅客人的青睐，更是世界500强和中国500强驻杭州高管的首选。杭州奥克伍德国际酒店公寓自成立至今，一直是美国道富、法国液化空气、日本松下、阿里巴巴等知名跨国公司的公寓供应商。


Oakwood Residence Hangzhou was the first five-star international apartment in town, most of the guests come from Fortune 500 management team.

铂金管家鼎力奉献

自西湖壹号项目成立起，奥克伍德就开始着手打造一支杭城独树一帜的铂金级管家服务团队。从人员筛选、树立理念、细节培训等多方面入手，从初现雏形到日渐成熟，奥克伍德秉承对服务产品精雕细琢，精益求精，追求完美的理念，立志以踏实专注的气质，一丝不苟的态度，不放过任何一个服务细节。期待在西湖壹号盛大交付的荣耀时刻，为尊贵的业主们交上满分的答卷。


In order to render the best quality property management service, Oakwood takes the initiative to build a butler team who are attentive, customer-oriented and look into details.

强强联手探索卓越

正是凭借着这种不懈的追求，奥克伍德与AEROLUXUS爱瑞礼强强联手，进行服务团队精雕细琢的最后冲刺。爱瑞礼是一家专注于提供专业化、定制化高端服务提升的培训与咨询公司。公司国际化的团队起始于私人飞机的运营与管理，融合、转化并延伸推广至其他高端服务行业，提供定制化的高端服务培训课程。


AEROLUXUS, which is renowned for its expertise in high-end business service training and consulting, tailor-made a three-day training session for Oakwood.

此次培训基于西湖壹号的特点，从客户视角出发，得益于奥克伍德和爱瑞礼双方多年的高端服务经验，动态化、具体化、实战化，将铂金管家服务培训从教室搬到西湖壹号的现场。杭州奥克伍德总经理Christian Thomasberger非常重视此次培训，莅临现场和艾瑞礼总裁Franck DUBARRY先生进行深入交流探讨，并且对培训细节提出指导意见。


Based on the needs of One Residence owners, AEROLUXUS offers practical training materials for Oakwood butlers. GM of Oakwood Residence Hangzhou Mr.Thomasberger went on training site to talk with Aeroluxus CEO and gave ideas and inputs for a better training.

管家礼仪              Butler Etiquette

基于传统五星级酒店的服务标准，铂金管家服务将细节做到极致。从仪态、举止、沟通方式、聆听技巧等方面逐步深入。追求业主从踏入西湖壹号回家的一刻起，享受到无限的亲切感与尊贵感。


Based on traditional five-star hotel service standards, Oakwood butler service goes one mile further for detail, making owners feel warm and respected the moment they step in lobby.

餐饮服务

F&B Service

该板块涵盖安全卫生细节、中西餐服务流程、酒水品鉴和服务、世界主要国家餐饮区别和特点等内容。管家服务将配合业主需求、提供卓越高品质的餐饮服务。


This session focuses on food quality and hygiene, Chinese and Western F&B service traits, wine and coffee service etc.

客房服务

Room Service

西湖壹号的客房服务将秉承卫生、高效、精致的理念，并延伸至陈列艺术、美学感受。努力为业主打造一个精致奢华并不失艺术感和温馨感的居住环境。

One Residence room service will be efficient, high-quality and exquisite, at the same time, incorporate esthetics and arts into daily work.

沙龙组织和服务

Salon Services

与传统公寓不同，西湖壹号将为业主提供一系列高端订制的特色沙龙服务。奥克伍德将结合西湖壹号业主的特点，融合中外文化，配合流行趋势，为各年龄段、各文化背景的业主提供具有文化性和艺术性的沙龙活动，旨在丰富业主生活的同时，加强邻里融合，打造一个和谐温馨的国家化社区。


One Residence will organize lots of Salon activities for owners from all walks of life with all different backgrounds. This is aiming at building a harmonious international neighborhood and making owners feel like a big family.

培训师简介

Patrick CHMIELEWSKI

主讲师为来自法国的Chmielewski先生，在法国获得酒店管理学位后，他在铂尔曼、索菲特、诺富特等集团担任高管多年，足迹遍布巴黎、布鲁塞尔、上海、无锡等城市，对中西礼仪文化有着深刻理解和实践经验。

Mr.Chmielewski comes from France, he has been serving as high management for Pullman,Sofitel and Novotel for many years. He has a deep understanding of both Chinese and Western etiquette.

Diana HAO

Diana Hao女士拥有7年企业咨询和培训经验，曾担任南航高级乘务员，具有丰富的VIP&CIP等高规格飞行服务经验。曾任教于山东外国语职业技术大学，为空中乘务、酒店管理、工商管理等专业教授礼仪文化等相关课程，数次指导国家级专业礼仪比赛。


With 7-year experience in training and consulting industry, Ms. Diana Hao has extensive experience in Fight Service, Hotel Management and Business Etiquette.